AB'S HOSPITALITY ACADEMY

Why Customer Churn Rate Matters:- Customer Churn and Retention - In marketing, we spend tons of your time trying to draw in new customers, but it is also important to understand what percentage of customers you would possibly be losing.   So, we're gonna discuss the churn rate. Unfortunately, not all customers are loyal . Sometimes, no matter how hard you try, some customers decide to move on to another company and its product. Knowing what percentage of customers you lose to the competition, versus what percentage you keep will help inform your marketing strategy and should even guide your product and pricing strategy. Your customer churn rate refers to a percentage of customers that your business loses over a specific period of time. And the way to figure that out is pretty straightforward. So to understand your customer churn rate , you take the number of customers lost over a time period over the number of active customers at the start of that time period. So for

The Ultimate Guide Of Customer Loyalty Program:- Customer Loyalty Program   The referral program can either give them a discount on their next purchase or they can get a bonus on their next purchase . Again, same as the points   loyalty program you want to keep your referral program unchanged. One of the best ways to lose customers? Is to change things on them without notifying them,  https://abshospitalityacademy.blogspot.com Increasing Customer Loyalty  okay? So do the math beforehand. Make sure your budget will cover the cost of the referral loyalty program  even if it's through discounts, or bonus material, whatever you're giving them. Another way of getting your customer coming back for more with the   loyalty rewards program is what I called daily specials. this is a super fun way to keep your customers coming back for more because they had this little piece of excitement to look forward to every day through Five Stars Loyalty Program So you can use this

THE L.A.S.T METHOD MAGIC - CUSTOMER SERVICE:- Magic Method's - I'm going to teach you a very, very important thing for customer service. I want to work in customer service , and this is often actually one of the foremost important things I learned, and this is named the L-A-S-T or LAST approach.  Special Method -So, to get started, let's talk a little bit about: What is customer service? So, customer service is once you have customers, of course, and you're trying to form your customers as comfortable and happy as possible. You're also trying to satisfy their needs and expectations, and solve any problems or situations that they may need.  So, Magical Customer Service is a huge category. There are many, many different jobs where you employ Magical Customer Service. If you're employed during a hotel, for instance, as a clerk, you know, within the lobby, as a bellhop, you'll be using Magic Customer Service . If you work at a restaurant